Skip To Main Content


Have questions not answered on this page? Give us a call: 1-833-221-9226.

Our call center is available Monday - Friday, 9:00 a.m. - 6:00 p.m. EDT and will also be open on Saturday, May 19, from 9:00 a.m. - 6:00 p.m. EDT.

Please note: the call center will be available starting on Friday, May 18, 2018. Thank you for your patience while we work to get the center up and running.

Though we encourage our students to take responsible action, sometimes they make choices that do not reflect our guiding principles. Unfortunately, our students made some poor choices lately, deciding to hack into our student information system, which houses all of our student and family data, and manipulate their personal grades, attendance, and lunch balance information.

We take seriously our responsibility to gather and store your information. Therefore, we have partnered with forensic data experts to pour over our student information system to better understand the access the students gained and the information potentially acquired during their time in our data.

As a result, we now know the full picture of the cyber hack and the Q&A below was put together to share with you what we know and address some of the common questions we believe you'll have.

Talking with children about digital citizenship

It's never too early to begin talking with your child about digital citizenship. The following are some tips for starting this conversation with your child.

  • Do you know how involved your child is with the internet and technology? Begin by asking what they know about technology and how they use it.
  • Help your child understand why it's important to keep information private and how posting information online is like a "digital tattoo" that is difficult or impossible to remove.
  • Ask your child what they think it means to use the internet in a responsible and meaningful way and coach them if you think their notions about the internet aren't entirely accurate.
  • Ask your child if they ever feel overwhelmed by the time they spend online or their online behaviors. Often, this can be a window into their emotions surrounding their behavior online. Also, children need help in learning how to set boundaries for the time they spend with technology.

From Common Sense Media: It's Time to Have "The Talk"

You don’t have to be an expert on texting, Instagram, Minecraft -- or whatever else your kids are into -- to have The Talk. Start by reading up on what's going on in your kids’ world (for younger kids and older kids). Ask them to show you what they like online, and why. Make sure to listen :) Then, express a few basic expectations, with the understanding that this isn't a one-and-done kind of chat. Good luck (you’ll be fine)!

To read the full article, please visit the Common Sense Media website.

Password reset instructions